When it comes to pet urine removal from carpet San Diego in your carpet system it will take more than just cleaning the top of the carpet system which is the carpet fibers. Most carpet cleaners will not pull back the carpet to inspect the urine contamination or repair it.
A popular show tool for carpet cleaners are uv lights to search for urine. This really puts on a wow show for the customer but they are not accurate. UV lights will show old removed urine spots and many carpet spotters that contained optical brightners. We use a urine probe to locate active urine that causes your odor instead of putting on a show. This will also determine the depth of the contamination.
Gravity sends the liquid through the three layers of the system and onto the sub-floor.
We’re not a traditional carpet cleaning only service. Being a carpet cleaning service always requires some kind of repair and inspection. The picture below was a carpet on a wood subfloor, to most carpet cleaners this means nothing but to us it means possible mold which you can see below:
The inspection is crucial in order to find the urine contamination. It can be in the wood tack strips which must be replaced or sealed. It can be a carpet backing that has delaminated from the carpet like below:
The pet pad causes more damage since the urine can’t soak into the pad but just pool under the backing on the pad. As you can see above that yellow brown powder is the latex/clay backing. The mesh has no reinforcement to hold the carpet to it. This carpet left a bubble due to delamination but we fixed it.
Many times a customer just can’t comprehend this and opt to just clean the carpet. We explain it all to you but many times we can see that they believe we are trying to make a sale. Rather than just clean it, collect and then run we tell you the truth: if we just clean it we guarantee you that the urine spots will wick back up, the odor will remain and we will not guarantee our cleaning. Yes, it costs extra to do urine contamination repair.
One option is to send our patented disinfectant down through the entire carpet system. We let it work and then pull it through out to our truck. We do that a few times to flush out the urine. Yes, this happens to each pet urine spot.
Getting to the source is the name of the game. That is the way we need to operate. Many times we have explained the process and the customer decided to treat it themselves. Too many times they have called back after their attempts because it is even worse now. Using your home cleaner can not keep control of the moisture and gravity takes over compounding the problem. Extraction (vacuum) power is the key and if you don’t have that like a home machine you loose control of the moisture and send it down to activate and spread the urine. That why they say it smells worse now and urine is wicking to the surface like wild fire.
Then we have to saturate the carpet with a special solution and remove it all. We lay down plastic under the carpet to protect pad and subfloor. Once backing is cleaned of urine we will pull carpet back, inspect, remove plastic, stretch and hook carpet back and then clean the carpet.
If you’re serious about removing the urine then call us, we don’t want to be like other carpet cleaners that tell you we will remove it by cleaning the carpet only cleaning with a deodorizer and enzyme. Next day the deo wore off and you’re smelling the urine again.
I have many stubborn clients that have us out every couple of months to just clean and clean with enzymes, a lot of deo/malodor treatment that will make your head spin. Soon as it wears off we come back out.
The repair is the best way to go to remove the bacteria.