This is a common problem and it shouldn’t be. 90% of the time install standards were not followed by “power stretching” in the new carpet with a REQUIRED Power Stretcher instead of a knee kicker.
If we are coming over to clean it and you have loose wrinkled carpet it makes no sense to clean the wrinkles like most do. We’d prefer to stretch out those wrinkles them steam the crease out during cleaning.
Let us know during scheduling for a cleaning if you have loose carpet to stretch so we can alot extra time.
We are a Full service carpet care service. We can and will address not only loose carpet that needs stretching but also reseaming, patches, color loss spots like bleach stains to spot dye or certain installs.